AWN Career Connections

JOB SUMMARY
Responsible for engineering activities that maintain and enhance the company´s advanced video and signal  processing hardware, software and electrical systems.  Designs, implements, monitors, enhances and troubleshoots  systems in assigned areas.  Works closely with technical operations staff on system design and configuration.

ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of being the industry leader in customer service through
quality, commitment, courtesy and teamwork

Work with Corporate Engineering to design and test system designs

Develop, design and implement electronic systems including audio, video and other multimedia equipment

Analyze and evaluate new or improved electronic components

Identify operational and design issues through data analysis and recommend solutions to make systems more efficient 

Work with the field on the implementation of network related projects and other standardization efforts 

Work with vendors to resolve bugs and design flaws 

Perform detailed problem diagnosis, track and update problems in trouble ticketing system  

Create training materials and present to other engineers 

Develop problem resolution procedures required to meet serviceability requirements 

Function as lead level and provide technical guidance and assistance to other support teams across enterprise 

Perform other duties as requested by supervisor

WORKING CONDITIONS
Scheduled periodic 24 x 7 on call availability required
May require shift work with varying schedules in 24 x 7 Network Operations Center

PREFERRED QUALIFICATIONS
A.  Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to isolate and troubleshoot failed equipment, facility issues and other network components  Ability to make decisions and solve problems while working under pressure
Ability to operate personal computer
Ability to work with others to resolve problems, handle requests or situations
Knowledge and understanding of video, data and voice communications networks, IP networking
IP networking knowledge should include: Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.
Knowledge of UNIX and UNIX tools such as Grep & VI
Ability to write scripts in PERL, C shell, BSH etc.
Knowledge of HSD products, services, and NOC procedures
Knowledge of cable television products and services
Knowledge of HP OpenView, CiscoWorks, Remedy, Micromuse Netcool network and element
management systems

B.  Education (level and type)
Bachelor´s degree in Computer Science, MIS, Engineering or related technical field

C.  Related Work Experience                                                                                               Number Of Years
Video networking technologies, Unix, Cisco Routers, Ethernet, switches, TCP/IP       
experience                                                                                                           3
Protocol Analyzers experience                                                                                 3
Project management experience in network maintenance and implementation              1

We have one open position in San Luis Obispo, CA and one open position in Reno, NV.

Charter Communications is an equal opportunity employer and will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, veteran status, or disability that does not prevent the individual from performing the essential functions of the position with or without a reasonable accommodation, or any other legally protected status. Discounted, Cable, High Speed Internet, and Telephone