AWN Career Connections

IP NOC Backbone Engineers work in Cox Communications 24x7 Network Operations Center, supporting Cox IP backbone infrastructure. The position is shift-based including weekend days. IP NOC Backbone Engineers are responsible for surveillance, triage, repair, and scheduled maintenance activities for Cox¿s National IP backbone, supporting all Cox local systems. The IP Backbone supports services such as Voice over IP, Broadcast Video, MPLS layer 2 and layer 3 VPN, SS7. IP NOC Backbone Engineers are proactive, problem solvers using analytical, process-oriented troubleshooting to maintain strict network reliability SLAs.

Position Responsibilities:

1. Interaction with Network Management software such as Netcool, EMC Smarts, Miranda, Ineoquest, MRTG, Cricket, etc.
2. Trouble ticket creation, documentation, and closure using Remedy ticketing software
3. Perform root cause analysis for all network events and make recommendations for process improvements
4. Vendor management of trouble tickets related to hardware and software defects for multiple router and switch platform providers
5. Instruct and direct remote field engineers through problem resolution including hardware replacement, circuit testing, and software patching
6. Review and approve scheduled network changes based on approved Methods of Procedure
7. Participate in After Action Reviews to ensure best practices for network event resolution

Minimum Required Skills: IP NOC Backbone Engineers must demonstrate proficiency in the following areas:

1. Typically requires BS/BA or Associates degree in related discipline. Generally 2-5 years of experience in a telecommunications Operations environment. Certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. CCNA or JNCIA certifications are a plus.
2. MPLS, BGP, and OSPF routing
3. Public and Private Peering
4. LAN switching
5. Basic SONET and DWDM principles
6. Fundamentals of Network Management tools such as Ping, Traceroute, SSH, SNMP
7. Team oriented, shift work. Combination of individual work as well as team oriented troubleshooting and problem solving.
8. Provides Tier 1 and Tier 2 support for all IP network related issues, with minimal escalations to Tier 3 support.